General T’s & C’s
Welcome to Castleford Yoga
Thank you for choosing Castleford Yoga. Our aim is to provide a friendly, supportive and welcoming environment where everyone can enjoy moving in a way that works for their own body.
These General Terms & Conditions apply to all customers attending classes, workshops, courses and private lessons. Any service-specific terms (such as memberships or private lesson packs) will be provided separately at the point of purchase and form part of your agreement with Castleford Yoga.
Studio Etiquette – Keeping it Yoga
To help maintain a calm and welcoming environment for everyone:
Please arrive 5–10 minutes before your class starts.
Late entry may not be permitted once a class has begun.
Switch mobile phones to silent and avoid using them during class.
Keep conversations outside quiet when classes are in progress.
Please inform your teacher of any injuries, health concerns or changes to your health before class.
Do not attend if you have a contagious illness.
Treat fellow students, teachers and the venue with courtesy and respect.
Small Class Philosophy
Castleford Yoga specialises in small group classes and individual teaching. Class sizes are intentionally limited to allow for individual attention, continuity and a welcoming atmosphere. Many of our booking and cancellation policies exist to help us continue offering this style of teaching fairly and consistently.
Before Your First Class
Before attending your first class, you must:
Complete and sign all required health screening and waiver forms.
Inform us of any relevant medical conditions or injuries.
Please bring your own yoga mat and wear appropriate clothing suitable for movement.
Booking Classes
All customers are responsible for managing their own bookings through the TeamUp booking system and/or TeamUp Members App.
You are responsible for ensuring your contact details are correct and for managing your email notifications within the system.
Specific booking windows, cancellation periods and credit rules vary by membership, class pack or service and are explained in the relevant service terms available at the point of purchase.
Participation and Health
By attending classes, you confirm that:
You take part voluntarily.
You will work within your own physical limits.
You will seek appropriate medical advice if you are unsure whether exercise is suitable for you.
You will inform your teacher of any injuries, medical conditions, pregnancy or other circumstances that may affect your participation.
Notify us if any information you have provided changes.
Our teachers are not medical professionals and any guidance provided is intended to support your participation in movement activities and is not a substitute for medical advice, diagnosis or treatment.
Where appropriate, teachers may offer hands-on adjustments. You may decline hands-on guidance at any time by informing your teacher.
You remain responsible for deciding whether to participate in any exercise or movement and should stop immediately if you experience pain, dizziness, unusual discomfort or feel unwell.
Personal Property
Personal belongings are brought to classes at your own risk.
Castleford Yoga cannot accept responsibility for loss, theft or damage to personal items left within the venue.
Behaviour and Conduct
We reserve the right to refuse participation, suspend access or terminate services where a participant:
Behaves in a disruptive, abusive or inappropriate manner.
Attends under the influence of alcohol or drugs.
Shares online access or membership credentials without permission.
Engages in unlawful activity or behaviour that negatively impacts staff, teachers, other customers or the business.
No refunds will be provided where access is withdrawn due to breaches of these terms.
Changes to Services
We reserve the right to make reasonable changes to:
Class schedules
Teachers
Timetables
Prices
Opening hours
Planned closures
Delivery methods
Where necessary, classes may be delivered online instead of in person. Where reasonable changes are made to the delivery of services, this will not normally entitle customers to a refund.
Cancellation by Castleford Yoga
If Castleford Yoga needs to cancel a class, private session, workshop or other booked service due to illness, unforeseen circumstances or operational reasons, we will make reasonable efforts to offer a suitable alternative, such as a rearranged appointment, substitute teacher (where appropriate), extension of validity or credit, depending on the type of service booked.
Email Communication
We use email as our primary method of communication for important information about your membership, bookings and studio updates. It is your responsibility to keep your email address up to date, check your inbox (including your spam or junk folder) regularly and take reasonable steps to ensure emails from Castleford Yoga can be received, for example by adding our email address to your safe sender or contacts list.
Teacher Cover
Occasionally a substitute teacher may teach a scheduled class.
All substitute teachers will be appropriately qualified and insured.
Planned Closures
Castleford Yoga has planned closure periods during the year. Where applicable, these will be communicated in advance and do not alter the terms of memberships or other services unless stated otherwise.
Customers are responsible for managing bookings and credits around planned closures.
Privacy
Your personal information will be processed securely and only for legitimate business purposes.
We will never sell your personal information to third parties.
Information may be disclosed where required by law or where necessary to provide our services.
Limitation of Liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence.
Subject to the above, Castleford Yoga shall not be liable for any loss or damage arising from participation in classes where participants fail to follow instruction, work beyond their own physical capability or fail to disclose relevant health information.
Contact Details
Email: marie.castlefordyoga@gmail.com
Telephone: 01977 730055
Castleford Yoga is a small independent studio and I don’t operate a staffed reception. The best way to contact me is by email. I aim to reply as soon as I reasonably can, usually within a few working days. If your question would be better discussed by phone, I’m happy to arrange a call where appropriate.
By attending classes, purchasing services, completing health forms or using our booking system, you agree to these General Terms & Conditions.
Last updated: July 2026
